Free shipping on every order•30-day happiness guarantee•Made for comfort. Loved every day.
Free shipping on every order 30-day happiness guarantee Made for comfort. Loved every day.
Lumi
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Track My Lumi

Follow every little step home.

Enter the order number from your confirmation email and the billing email used at checkout. We will show you exactly where your Lumi is.

Find your Lumi orderBoth details are in your confirmation email.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Your order details stay private and secure.

Illustration of Lumi travelling safely in a gift parcel toward home
Carefully packedEvery Lumi journey includes tracking updates.
From our hands to yours

A cared-for journey, all the way home.

1

Order received

Your order and gift choices are safely confirmed.

2

Lovingly packed

Lumi is wrapped and prepared for the journey.

3

On the way

Your tracking updates begin as soon as Lumi leaves us.

4

Cuddle delivered

Lumi has arrived and is ready for the first hug.

Cannot find your order number?Search your inbox for “Your Lumi order”.
Tracking has not updated yet?New scans can take up to 24 hours to appear.
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