How long does delivery take?
Pre-order · Expected in our warehouse around late November 2026. Dispatch date to be confirmed.
Free shipping on every order•30-day happiness guarantee•Made for comfort. Loved every day.
Free shipping on every order 30-day happiness guarantee Made for comfort. Loved every day.
Orders & delivery
Is shipping free?
Yes. Shipping is free on every EU order, with no minimum spend.
Can I change my order?
Contact us as soon as possible. If the order has not shipped yet, we will help adjust it.
Lumi plush
How heavy is Lumi?
Lumi weighs 1.8 kg and is designed to feel like a gentle, calming hug.
What size is Lumi?
Lumi is 40 cm tall, a cozy size for bedtime, reading, travel, and sofa cuddles.
Is Lumi safe for children?
Lumi is made with soft materials and CE / EN71 certified for all ages.
Care & returns
How do I clean Lumi?
Spot clean gently with mild soap and let Lumi air dry fully before the next cuddle.
Can I return Lumi?
Yes. Lumi has a 30-day return period starting when you receive your order.
Does Lumi come gift-ready?
Yes, Lumi arrives in sweet packaging that is ready for gifting.